1. Information We Collect

We collect information necessary to provide our embroidery machinery, software, and support services:

• Contact Details: Your name, business name, email, phone number, and GST details.
• Order Information: Shipping/billing addresses and machine specifications.
• Technical Data: IP addresses and cookies to improve your experience.

2. How Your Data Is Collected

We collect your information through enquiry forms, order placements, service requests, and automatically via cookies when you browse our website.

3. Legal Basis for Processing

We process data based on Contractual Necessity (to deliver machines), Legal Obligations (GST and Tax laws), and Explicit Consent (for marketing or WhatsApp updates).

4. WhatsApp Communication

By providing your mobile number, you explicitly consent to receive order updates, maintenance reminders, and technical support via the Official WhatsApp Business API. You may opt-out at any time.

5. Data Sharing & Sharing

We do not sell your information. Data is shared only with:

• Logistics Providers for machine transport.
• Payment Processors for secure transactions.
• Authorized Technicians for on-site support.

6. Your Rights & Retention

You have the right to access, correct, or delete your data. We retain customer records for 7 years as per Indian tax regulations.

7. Data Security & Breach Notification

We use SSL encryption to protect your data. In the event of a data breach, we will notify the Data Protection Board of India and affected individuals without undue delay.

8. Grievance Officer